Refund policy

Returns

We want you to be completely satisfied with your purchase. If for any reason you are not, we are happy to accept returns.

Return Policy:

• Items must be returned within 30 days of receipt.
• Items must be unused, unwashed, and in their original packaging.
• Clearance items and gift cards are not eligible for returns.

How to Return:

1. Email our customer service team at support@vixsocks.com to initiate a return.
2. Include your order number and reason for the return in your email.
3. We will provide you with a return shipping label.
4. Pack the items securely and attach the return label to your package.

Return Shipping Costs:

• Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Refunds

Once we receive your return, we will inspect the items and process your refund.

Refund Process:

• Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned items.
• You will receive an email notification once your refund is processed.

Partial Refunds:

• Partial refunds may be granted for items that are returned with signs of use or damage.

Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at support@vixsocks.com.

If you have any questions or need further assistance, please don’t hesitate to contact our customer service team at support@vixsocks.com.

Thank you for shopping with Vix Socks!