Return & exchange policy
- Items must be returned within 30 days of receipt.
- Items must be unused, unwashed, and in their original packaging.
- Clearance items and gift cards are not eligible for returns.
Tip: If you're unsure of your size, we recommend opening and trying on just one pair first. Since we can only resell items that come back unopened and in original packaging, opening multiple pairs to test sizing means those pairs generally won't qualify for a return.
How to return an item
- Email support@vixsocks.com to start a return. Include your order number and let us know whether you'd like a refund or an exchange for a different size.
- Send a quick photo of the socks, and let us know if any are still unopened in their original packaging. As a small brand, we inspect items before restocking, so this helps us confirm condition before sending a label.
- Once that's confirmed, we'll send you a prepaid return shipping label.
- Pack the item securely and attach the label.
Who pays return shipping?
Return shipping is the customer's responsibility, unless the return is due to a defect or an error on our part — in which case it's covered.