My order shows delivered, but I never got it
We're sorry — this is frustrating, and we're happy to help sort it out.
The most effective first step is to visit your local post office in person and ask about the tracking and delivery details for your specific order. In our experience, this gets much better results than filing claims online — your local post office typically has more detailed tracking information readily on hand than we do.
We can also file a claim on our end, but we want to be upfront: the success rate on those claims tends to be low, and we can't commit to a specific timeline or outcome (reshipment or refund) for a claim.
Please keep us posted on what you find out at your post office — email us at support@vixsocks.com and we'll help however we can once we know more.